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Customer Service

Need help or have questions about BBVA’s services and products?
Our Italian support team is here for you, 24/7, every day of the year.

In all our channels there is an Italian team always ready to help you

BBVA Line

Social Channels

My messages to BBVA customers

Emergency operations

If you’re facing urgent issues, visit our Emergency Help page for immediate assistance.

If you’re already a BBVA customer, you can reach us directly through My Messages.

It’s a fast and simple way to get in touch with one of our specialists and resolve any questions straight from your smartphone or computer.

A secure, private, and easy-to-use communication channel, available in both the BBVA app and the online customer area.

  • Use it as many times as you need.
  • Save your messages to refer to them anytime
  • Quick attention from an operator.

Do you need more information?

What is the BBVA Line?

BBVA Linea is our dedicated phone service that gives you quick answers and lets you carry out banking operations easily, wherever you are.

Calls made from Italy are completely free. If you’re abroad, costs depend on your international calling plan and operator.

It’s a secure and private messaging tool available through the BBVA app or the online customer area.

You can send your questions anytime.

All messages are stored, so you can check them whenever you like.

Our support team will respond promptly during customer service hours.

It’s a secure and private space where, once registered on bbva.it or the app, you can stay in touch with your account manager conveniently and conveniently. You can write to him at any time to resolve any doubts. All conversations will be automatically saved and you can consult them whenever you want. A manager will respond to you as soon as possible and will be available to you during customer service hours.

You can close your account online quickly, as long as:

  • Your balance is not negative.

  • There are no outstanding payments.

  • Services such as Digital Piggy Bank, Deposits, Pay&Plan, Salary Advance, Immediate Loan, or active insurance linked to the account have been canceled.

To proceed:

  1. Log in to your account.

  2. Go to Profile → Personal Data & Settings → Cancel Registration → Close Account.

If you prefer, our operators at BBVA Linea can guide you through the process.